For the utmost freshness and quality, all Attilus caviar and sturgeon products are dispatched on an overnight delivery service with gel ice packs and thermo-insulated packaging keeping items perfectly chilled for up to 24 hours.
Caviar Delivery Destinations
We deliver principally to the UK and mainland Europe.
For deliveries of our products to UK addresses, we have 3 delivery options:
|Complimentary Overnight (on UK orders over £200)||Free|
|Royal Mail (or another delivery service): Special Delivery Guaranteed (Tues-Fri) by 1pm||£9.95|
|Royal Mail (or another delivery service): Special Delivery Guaranteed (Sat) by 1pm||£12.95|
For expedited deliveries within London we have the following options (you can check if you are in the current catchment area on any product page by entering your post code):
|Same Day Delivery (on orders over £200)*||Free|
|Same Day Delivery (Mon-Sat, for orders before 5.30pm)||£14.00|
Same Day Delivery (Sunday, for orders before 2pm)
Express Delivery** (on orders over £200)
|Express Delivery** (Mon-Sat, for orders placed from 12pm-5.30pm)||
Express Delivery** (Sunday, for orders placed from 12pm-2pm)
* - for the complimentary Same Day Delivery the order should be placed before 5.30pm Mon-Sat or before 2pm on Sundays.
** - for Speedy Delivery we aim to deliver the chosen items within 2 hours. For the complimentary Speedy Delivery the order should be placed 12pm-5.30pm Mon-Sat or 12pm-2pm on Sundays.
Currently, we do not deliver on Mondays, Sundays and Bank Holidays, except for Express London Delivery options.
For delivery details to the addresses in Mainland Europe, please, contact us at firstname.lastname@example.org or 0207 632 7585.
We want to do everything we can to please our customers so if you would like to discuss bespoke delivery options, don’t hesitate to contact us.
All varieties of caviar weighing up to 250 g are supplied in tins. Products of greater weight are delivered in standard plastic packages.
Dispatch usually takes place either the day you place your order (depending on the time of day your order is placed (i.e. before 12pm) or the day before your nominated delivery date. This process is entirely dependent on your nominated delivery date. While we usually dispatch your goods to your exact requirements, there may be occasions that we have to place your order in a queue, where it may take us up to 2 additional days to process your order. If this is the case, we will contact you as soon as possible by telephone or email to discuss a revised delivery date with you to minimize any inconvenience this may cause.
If you are not home to receive your order, please leave a signed note to tell the courier where he/she can place or deliver the order close to your house. You are responsible for the delivery after that.
If your order has not arrived within its allotted timeframe, please check with the delivery company using your tracking number, or contact us as soon as possible.
Customer Satisfaction and Refunds
Naturally we want you to be delighted with your purchases from Attilus, so we recommend putting products in the fridge straight away to keep them in perfect condition.
Unopened, our caviar normally has sufficient shelf life. Once opened, we recommend consuming it within 1-2 days. For best before dates on sturgeon products, please see individual packaging.
If for any reason you are unsatisfied with your purchase, then please do get in touch so we can make suitable arrangements for an exchange, return or refund.
Normally we don’t offer a refund as we cannot be sure how the caviar has been kept and we don’t resell a product to another customer once it has been sent out and returned. Under special circumstances however, we will offer a part or full refund.