For the utmost freshness and quality, all Attilus caviar and sturgeon products are normally dispatched on a Next Day delivery service with gel ice packs and thermo-insulated packaging keeping items chilled during transportation.
Caviar Delivery Destinations
We deliver principally to the UK and mainland Europe.
For deliveries of our products to UK addresses, we have 3 delivery options:
|Complimentary @NOMINATED_DATE.weekdays.name (on UK orders over @NOMINATED_DATE.weekdays.threshold)||Free|
|Royal Mail (or another delivery service): @NOMINATED_DATE.weekdays.name (Tues-Fri)||@NOMINATED_DATE.weekdays.price|
|Royal Mail (or another delivery service): @NOMINATED_DATE.saturday.name (Sat)||@NOMINATED_DATE.saturday.price|
For expedited deliveries within London we have the following options (you can check if you are in the current catchment area on any product page by entering your post code):
|@LONDON_SAME_DAY.weekdays.name (on orders over @LONDON_SAME_DAY.weekdays.threshold)*||Free|
|@LONDON_SAME_DAY.weekdays.name (Mon-Sat, for orders placed before 15:00)||@LONDON_SAME_DAY.weekdays.price|
@LONDON_2H.weekdays.name** (on orders over @LONDON_2H.weekdays.threshold)
|@LONDON_2H.weekdays.name** (Mon-Sat, for orders placed before 15:00)||
* - for the complimentary @LONDON_SAME_DAY.weekdays.name the order should be placed before 15:00 Mon-Sat.
** - for @LONDON_2H.weekdays.name we aim to deliver the chosen items within 2 hours. For the complimentary @LONDON_2H.weekdays.name the order should be placed before 15:00 Mon-Sat.
Currently, we do not deliver on Mondays, Sundays and Bank Holidays, except for Express London Delivery options.
For delivery details to the addresses in Mainland Europe, please, contact us at email@example.com or 020 7723 8009.
We want to do everything we can to please our customers so if you would like to discuss bespoke delivery options, don’t hesitate to contact us.
All varieties of caviar weighing up to 250 g are supplied in tins. Products of greater weight are delivered in standard plastic packages.
Dispatch usually takes place either the day you place your order (depending on the time of day your order is placed (i.e. before 12pm) or the day before your nominated delivery date. This process is entirely dependent on your nominated delivery date. While we usually dispatch your goods to your exact requirements, there may be occasions that we have to place your order in a queue, where it may take us up to 2 additional days to process your order. If this is the case, we will contact you as soon as possible by telephone or email to discuss a revised delivery date with you to minimize any inconvenience this may cause.
If you are not home to receive your order, please leave a signed note to tell the courier where he/she can place or deliver the order close to your house. You are responsible for the delivery after that.
If your order has not arrived within its allotted timeframe, please check with the delivery company using your tracking number, or contact us as soon as possible.
Customer Satisfaction and Refunds
Naturally we want you to be delighted with your purchases from Attilus, so we recommend putting products in the fridge straight away to keep them in perfect condition.
Unopened, our caviar normally has shelf life of around 2-8 weeks on average. Once opened, we recommend consuming it within 1-2 days. For best before dates on sturgeon products, please see individual packaging.
We pride ourselves on providing our customers with the highest quality products and a refined approach towards every order. Nevertheless, the sales are final - due to the perishable nature of our products. Because of that, we practice a no-return, no-refund policy. But please, rest assured that all complaints are dealt with on an individual basis.
In case the product was visibly damaged in transit, please send us an image-backed report containing the product and label on the back, no later than 24 hours after delivery, otherwise your order will be deemed accepted.