Gift Card

Gift Card

Shopping for someone else but not sure what to give them? Give them the gift of choice with a Attilus Caviar gift card.

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

Gift cards are subject to Terms and Conditions.

Prices shown include tax but exclude delivery costs

Delivery Terms

For the utmost freshness and quality, all Attilus caviar and sturgeon products are dispatched on an overnight delivery service with gel ice packs and thermo-insulated packaging keeping items perfectly chilled for up to 24 hours.

Caviar Delivery Destinations

We deliver principally to the UK and mainland Europe. 

For deliveries of our products to UK addresses, we have 3 delivery options:

Complimentary @NOMINATED_DATE.weekdays.name (on UK orders over @NOMINATED_DATE.weekdays.threshold)  Free
Royal Mail (or another delivery service): @NOMINATED_DATE.weekdays.name: Guaranteed (Tues-Fri) by 1 pm @NOMINATED_DATE.weekdays.price
Royal Mail (or another delivery service): @NOMINATED_DATE.saturday.name: Guaranteed (Sat) by 1 pm @NOMINATED_DATE.saturday.price

For expedited deliveries within London we have the following options (you can check if you are in the current catchment area on any product page by entering your post code):

@LONDON_SAME_DAY.weekdays.name (on orders over @LONDON_SAME_DAY.weekdays.threshold)*  Free
@LONDON_SAME_DAY.weekdays.name (Mon-Sat, for orders before 5.30pm) @LONDON_SAME_DAY.weekdays.price
@LONDON_SAME_DAY.sunday.name (Sunday, for orders before 2pm)
@LONDON_SAME_DAY.sunday.price
@LONDON_2H.weekdays.name** (on orders over @LONDON_2H.weekdays.threshold)
Free
@LONDON_2H.weekdays.name** (Mon-Sat, for orders placed from 12pm-5.30pm)
@LONDON_2H.weekdays.price
@LONDON_2H.sunday.name** (Sunday, for orders placed from 12pm-2pm)
@LONDON_2H.sunday.price

* - for the complimentary @LONDON_SAME_DAY.weekdays.name the order should be placed before 5.30pm Mon-Sat or before 2pm on Sundays.
** - for @LONDON_2H.weekdays.name we aim to deliver the chosen items within 2 hours. For the complimentary @LONDON_2H.weekdays.name the order should be placed 12pm-5.30pm Mon-Sat or 12pm-2pm on Sundays.

Currently, we do not deliver on Mondays, Sundays and Bank Holidays, except for Express London Delivery options.

For delivery details to the addresses in Mainland Europe, please, contact us at info@attilus.co.uk or 0207 632 7585.

We want to do everything we can to please our customers so if you would like to discuss bespoke delivery options, don’t hesitate to contact us.

All varieties of caviar weighing up to 250 g are supplied in tins. Products of greater weight are delivered in standard plastic packages.

Delivery Terms

Dispatch usually takes place either the day you place your order (depending on the time of day your order is placed (i.e. before 12pm) or the day before your nominated delivery date. This process is entirely dependent on your nominated delivery date. While we usually dispatch your goods to your exact requirements, there may be occasions that we have to place your order in a queue, where it may take us up to 2 additional days to process your order. If this is the case, we will contact you as soon as possible by telephone or email to discuss a revised delivery date with you to minimize any inconvenience this may cause.

If you are not home to receive your order, please leave a signed note to tell the courier where he/she can place or deliver the order close to your house. You are responsible for the delivery after that.

If your order has not arrived within its allotted timeframe, please check with the delivery company using your tracking number, or contact us as soon as possible.

 

Customer Satisfaction and Refunds

Naturally we want you to be delighted with your purchases from Attilus, so we recommend putting products in the fridge straight away to keep them in perfect condition.

Unopened, our caviar normally has sufficient shelf life. Once opened, we recommend consuming it within 1-2 days. For best before dates on sturgeon products, please see individual packaging. 

If for any reason you are unsatisfied with your purchase, then please do get in touch so we can make suitable arrangements for an exchange, return or refund.

Normally we don’t offer a refund as we cannot be sure how the caviar has been kept and we don’t resell a product to another customer once it has been sent out and returned. Under special circumstances however, we will offer a part or full refund.

Payment & security

Our credit/debit card system, including security, is provided by WorldPay, one of the world's largest providers of such services.

We accept the following cards: Visa (Credit/Debit), Visa Electron, Mastercard (Credit/Debit), JCB and Maestro. You can also use Paypal.

Our Promise

The images of Caviar on our web site are intended for illustrative purposes only. Because Caviar is a natural product, variations in colour and roe size are to be expected.

If you're not happy with your caviar, and as long you let us know what the problem is, we will always replace the product or refund your credit card or credit your account with the relevant amount without quibble.

Please contact us on 0207 632 7585 and we'll do everything we can to help.

Customer Support

Need Assistance? Call 0207 632 7585

"Thank you for providing your delicious caviar at such late notice. Our guests really enjoyed tasting it and we received some very positive comments from them."

Eliza S, London

"The caviar was a great success amongst the guests! Thank you very much for acting at such a short notice. You are definitely in our book for the future."

Ludmila B, London

"Thank you very much to Attilus for the great product and fast delivery service. Will definitely recommend to my partners and keep in mind for all our events in the future."

Marie M, London

"Would like to say a massive thank you my dad was over the moon with presentation and the quality. You now have a customer for life."

Richard R, Thatcham
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